رفرنس مقاله تعدیل اثرات جنسیت و سطح سازمانی بین استرس نقش و رضایت شغلی

References

Acker, G.M., 2004. The effect of organizational condition (role conflict, role ambiguity, opportunities for professional development, and social support) on job satisfaction and intention to leave among social workers in mental health care. Community Mental Journal 40 (1), 65–۷۳.
Adler, N.J., 1983. A typology of management studies involving culture. Journal of International Business Studies 14, 29–۴۷.
Babin, B.J., Boles, J.S., 1998. Employee behavior in a service environment: a model and test of potential differences between men and women. Journal of Marketing 62 (2), 77–۹۱.
Beehr, T.A., Drexler Jr., J.A., 1986. Social support, autonomy, and hierarchical level as moderators of the role characteristics-outcome relationship. Journal of Occupational Behavior 7 (3), 207–۲۱۴.
Behrman, D.N., Perreault, W.D., 1984. A role stress model of the performance and satisfaction of industrial salespersons. Journal of Marketing 48, 9–۲۱.
Blau, G., 1999. Early-career job factors influencing the professional commitment of medical technologist. Academy of Management Journal 42, 687–۶۹۵.
Boles, J.S., Wood, J.A., Johnson, J., 2003. Interrelationships of role conflict, role ambiguity, and work-family conflict with different factors of job satisfaction and the moderating effects of gender. Journal of Personal Selling & Sales Management 23 (2), 99–۱۱۳.
Brown, S., Peterson, R.A., 1993. Antecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of causal effects. Journal of Marketing Research 30 (1), 63–۷۷.
Brownell, J., 1990. The symbolic/culture approach: managing transition in the service industry. International Journal of Hospitality Management 9 (3), 191–۲۰۵.
Brymer, R.A., Perrewe´ , P.L., Johns, T.R., 1991. Managerial job stress in the hotel industry. International Journal of Hospitality Management 10 (1), 47–۵۸.
Bruck, C.S., Allen, T.D., Spector, P.E., 2002. The relation between work-family conflict and job satisfaction: a finer-grained analysis. Journal of Vocational Behavior 60, 336–۳۵۳.
Dann, D., 1990. The nature of managerial work in the hospitality industry. International Journal of Hospitality Management 9 (4), 319–۳۳۴.
Eagly, A.H., 1987. Sex Differences in Social Behavior: A Social-Role Interpretation. Hillsdale, NJ. Edwards, J.R., Bagozzi, R.P., 2000. On the nature and direction of relationships between constructs and measures. Psychological Methods 5, 155–۱۷۴.
Faulkner, B., Patiar, A., 1997. Workplace induced stress among operational staff in the hotel industry. International Journal of Hospitality Management 16 (1), 99– ۱۱۷.
Fielden, S.L., Davidson, M.J., 2001. Stress and gender in unemployed female and male managers. Applied Psychology 50 (2), 305–۳۳۴.
Fisher, C.D., Gitelson, R., 1983. A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology 68 (2), 320–۳۳۳.
Fogarty, T.J., 1996. Gender differences in the perception of the work environment within large international accounting firms.Managerial Auditing Journal 11 (2), 10–۱۹.
Ghiselli, R., La Lopa, J.M., Bai, B., 2001. Job satisfaction. Life satisfaction & turnover intent of food service managers. Cornell Hotel & Restaurant Administration Quarterly 42, 28–۳۷.
Gianakos, I., 2001. Predictors of career decision-making self-efficacy. Journal of Career Assessment 9 (2), 101–۱۱۴.
Gill, A.S., Flaschner, A.B., Shachar, M., 2006. Mitigating stress and burnout by implementing transformational-leadership. International Journal of Contemporary Hospitality Management 18 (6/7), 469–۴۸۲.
Hales, C., Nightingale, M., 1986. What are unit managers supposed to do? International Journal of Hospitality Management 5 (1), 3–۱۱.
Hamner, W.C., Tosi, H.L., 1974. Relationship of role conflict and role ambiguity to job involvement measures. Journal of Applied Psychology 59 (4), 497–۴۹۹.
Hartline, M.D., Ferrell, O.C., 1996. The management of customer-contact service employees: an empirical investigation. Journal of Marketing 60, 52–۷۰.
Jackson, S.E., Joshi, A., Erhardt, N.L., 2003. Recent research on team and organizational diversity: SWOT analysis and implications. Journal of Management 26, 801–۸۳۰.
Jackson, S.E., Schuler, R.S., 1985. Ameta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior & Human Decision Processes 36 (1), 16–۷۸.
Kahn, R., Wolfe, D., Quinn, R., Snoek, J., Rosenthal, R., 1964. Organizational Stress: Studies on Role Conflict and Ambiguity. John Wiley, New York. Karatepe, O.M., Yavas, U., Babakus, E., Avci, T., 2006. Does gender moderate the effects of role stress in frontline service jobs? Journal of Business Research 59 (10–۱۱), ۱۰۸۷–۱۰۹۳.
Leigh, J.H., Lucas Jr., G.H.,Woodman, R.W., 1988. Effects of perceived organizational factors on role stress–job attitude relationships. Journal of Management 14 (1), 41–۵۸.
Lusch, R.F., Jaworski, B.J., 1991. Management controls, role stress, and retail store manager performance. Journal of Retailing 67 (4), 397–۴۱۹.
Miles, R.H., Perreault Jr., W.D., 1976. Organizational role conflict: its antecedents and consequences. Organizational Behavior and Human Performance 17, 19– ۴۴.
Mukherjee, A., Malhotra, N., 2006. Does role clarity explain employee-perceived service quality? A study of antecedents and consequences in call centres. International Journal of Service Industry Management 17 (5), 444–۴۷۳.

Ortqvist, D., Wincent, J., 2006. Prominent consequences of role stress: a metaanalytic review. International Journal of Stress Management 13 (4), 399–۴۲۲.
Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., Podsakoff, N.P., 2003. Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88, 879–۹۰۳.
Ptacek, J.T., Smith, R., Dodge, K.L., 1994. Gender differences in coping with stress: when stressor and appraisal do not differ. Personality and Social Psychology Bulletin 20, 421–۴۳۰.
Rizzo, J.R., House, R.J., Lirtzman, S.I., 1970. Role conflict and ambiguity in complex organizations. Administrative Science Quarterly 15 (2), 150–۱۶۳.
Ross, L.E., Boles, J.S., 1994. Exploring the influence of workplace relationships on work-related attitudes and behaviors in the hospitality work environment. International Journal of Hospitality Management 13 (2), 155–۱۷۱.
Schwepker, C.H., Hartline, M.D., 2005. Managing the ethical climate of customercontact service employees. Journal of Service Research 7 (4), 377–۳۹۷.
Sekaran, U., 1983. Methodological and theoretical issues and advancements in cross-cultural research. Journal of International Business Studies 14, 61–۷۳.
Spector, P.E., 1985. Measurement of human service staff satisfaction: development of the job satisfaction survey. American Journal of Community Psychology 13, 693–۷۱۳.
Takalkar, P., Coovert, M.D., 1994. The dimensionality of job satisfaction in India. Applied Psychology: An International Review 43, 415–۴۲۶.
Tubre, T.C., Collins, J.M., 2000. Jackson and Schuler (1985) revisited: a meta-analysis of the relationships between role ambiguity, role conflict, and job performance. Journal of Management 26, 155–۱۶۹.
Weatherly, K.A., Tansik, D.A., 1993. Tactics used by customer-contact workers: effects of role stress, boundary spanning and control. International Journal of Service Industry Management 4 (3), 4–۱۷.
Westman,M., 1992. Moderating effect of decision latitude on stress–strain relationship: does organizational level matter? Journal of Organizational Behavior 13 (7), 713–۷۲۲.
Wetzels, M., de Ruyter, K., Lemmink, J., 1999. Role stress in after-sales service management. Journal of Service Research 2 (1), 50–۶۷.
Zohar, D., 1994. Analysis of job stress profile in the hotel industry. International Journal of Hospitality Management 13 (3), 219–۲۳۱.