عنوان انگلیسی مقاله:

Impact of Total Quality Management on Innovation in Service Organizations: Literature review and New Conceptual Framework

 ترجمه عنوان مقاله: تأثیر مدیریت کیفیت جامع بر نوآوری در سازمان های خدماتی: مرور منابع و چارچوب مفهومی جدید

رشته: مدیریت

سال انتشار: 2013

تعداد صفحات مقاله انگلیسی: 14 صفحه

منبع: الزویرو ساینس دایرکت

نوع فایل: pdf

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چکیده مقاله

Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQMinnovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed.

Keywords: TQM, innovation, relationship, service organization

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