عنوان انگلیسی مقاله:

Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers

ترجمه عنوان مقاله: بعد انسانی صنعت میهمان نوازی: شرایط کار و بهزیستی روانی در بین سرورهای اروپایی

رشته: روانشناسی، علوم تربیتی

سال انتشار: 2019

تعداد صفحات مقاله انگلیسی: 10 صفحه

منبع: ISI

نوع فایل: pdf

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Abztract Human dimension of the hospitality industry …

This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service industries are scrutinised. The crucial factors that affect psychological well-being or discomfort are identified. Results confirm the precariousness attributed to servers, who represent one of the most relevant and visible professions in the hospitality industry. The working conditions of servers are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects. A logistic regression model is used to identify the working conditions that determine the psychological well-being and verify the difference from those in other service industries.

Keywords: European servers, Working conditions, Psychological well-being, Human dimension, Hospitality industry

Introduction Human dimension of the hospitality industry …

The hospitality industry is a strategic sector in the economy of theEuropean Union(EU). The industry has a remarkable contribution to therespective gross domestic product of member countries. This labour-intensive industry fuels the operations of many companies, therebygenerating employment alongside its growth (Delfgaauw, 2007). The2015 European Working Conditions Survey (EWCS) reported that thefood and beverage industry provides employment to 4.4% of the Eur-opean workforce. The highest rates were found in southern Europeancountries, such as Greece (9.4%), Cyprus (8.3%), Spain (6.6%), Italy(5.4%) and Portugal (5.3%). By contrast, the lowest rates were found inNordic countries, such as Denmark (1.6%), Norway (1.9%), Sweden(2.0%) and Finland (2.6%).

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