عنوان انگلیسی مقاله:

Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name

ترجمه عنوان مقاله: ایجاد اعتماد و وفاداری در خرده فروشی از طریق برند فروشگاه: اثر تعدیل کننده انتخاب برند فروشگاه

رشته: بازاریابی

سال انتشار: 2017

تعداد صفحات مقاله انگلیسی: 11 صفحه

منبع: الزویر و ساینس دایرکت

نوع فایل: pdf

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چکیده مقاله

Within the current economic context, store brands play an important role in differentiation strategies based on assortment and positioning in terms of distributor prices. To begin with, this study identifies three determining aspects of retail loyalty and trust: satisfaction with price levels, the perceived image of the assortment and loyalty to the store brands (SB). Secondly, this study proposes a theoretical relational model among the aforementioned aspects. Finally, this study analyzes the moderating role that the strategy of choosing SB name (umbrella brand label vs. brands different from the label brand) plays in the relationship between loyalty to SB and loyalty to and trust in the retailer. By including this moderating variable, we seek to contribute to current academic research and to provide insights into the importance that SB strategy (label vs. own name) has for the effect of loyalty to SB on the relative results of the retail company. Our research results show that making the umbrella SB name the same as the label brand name increases the positive effect of customer loyalty to SB on loyalty to the retailer, but not the effect of trust on this loyalty compared to chains that use SB names different from those of the label. These results have important implications for management.

Keywords: Store brand name; Loyalty to the store brand; Loyalty to the retailer; Trust in the retailer; Moderating effect

مقدمه مقاله

In recent decades, a phenomenon that has marked retailer distribution strategies is the growing penetration of store brands and their role in the manufacturer distributor and distributor- consumer relationship. The economic recession in Europe, and more specifically in Spain, has aided in intensifying in the use of store brands. According to the PLMA, in 2014 the quota for the store brands in consumer products reached 52% of the total market in Spain, just behind Switzerland (53%).

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