عنوان انگلیسی مقاله:

The critical success factors of business process management

ترجمه عنوان مقاله: عوامل حیاتی موفقیت در مدیریت فرآیند کسب و کار

رشته: تجارت الکترونیک

سال انتشار: 2010

تعداد صفحات مقاله انگلیسی: 10 صفحه

منبع: الزویر و ساینس دایرکت

نوع فایل: pdf

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چکیده مقاله

Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case-specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilizationof three theories: contingency, dynamic capabilities and task–technology fit. The main premise is thatprimarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.

Keywords: Business process management, Critical success factors, Contingency theory, Dynamic capabilities, Task–technology fit

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