عنوان انگلیسی مقاله:

Maslow’s Needs Hierarchy as a Framework for Evaluating Hospitality Houses’ Resources and Services

ترجمه عنوان مقاله: سلسله مراتب نیازهای مازلو به عنوان چارچوبی برای ارزیابی منابع و خدمات در چارچوب خانه های هتل

رشته: مدیریت آموزشی

سال انتشار: 2011

تعداد صفحات مقاله انگلیسی: 7 صفحه

منبع: الزویر و ساینس دایرکت

نوع فایل: pdf

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چکیده مقاله

As hospitality houses welcome greater numbers of families and families requiring longer stays, they do so in the absence of a widely accepted theory to guide their understanding of guests’ needs and evaluations of how well they meet those needs. We propose A. Maslow’s (1970) Hierarchy of Needs as a conceptual framework for understanding what makes a hospitality house a home for families of pediatric patients and for guiding the activities of hospitality houses’ boards of directors, staff, volunteers, and donors. This article presents findings from a theory-driven evaluation of one hospitality house’s ability to meet guests’ needs, describes the house’s best practice standards for addressing guests’ needs, and suggests areas for future research.

Keywords:Hospitality house; Pediatric; Family; Maslow’s needs hierarchy

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